Terms of Service
Plain terms for working with us. Each project also has a written proposal that sets the exact scope, price and timeline. If the two differ, the signed or accepted proposal wins.
1. Who these terms cover
These terms apply between Web N Frame (House 241, Road 13, Sector 12, Uttara, Dhaka, Bangladesh) and the client who accepts a proposal or pays an invoice. By using our website or services you agree to them.
2. Services and scope
We provide website design and development, paid advertising management (including Meta, Google and ChatGPT ads), AI video production, graphic design, brand identity and SEO. What is included is listed in your proposal. Anything outside it is extra work, quoted and agreed before we start.
3. Quotes and payment
- Prices and the payment schedule are stated in the proposal. Work typically starts after the first payment is received.
- Invoices are due by the date on the invoice. We may pause work on overdue invoices.
- Fees are for our work. Taxes, bank or gateway charges and third party costs are the client’s unless the proposal says otherwise.
- Fees already paid for work done are not refundable. If we cannot deliver what the proposal promised, we will discuss a fair refund for the undelivered part.
4. Advertising budgets
Ad spend is separate from our fees. The client pays advertising platforms directly from their own ad accounts, and we do not hold or mark up ad spend. We manage campaigns with the access you give us. Platforms may reject ads or restrict accounts under their own policies, and we are not responsible for decisions made by those platforms.
5. No guarantee of results
We use proven methods and honest reporting, but we cannot guarantee specific rankings, traffic, leads, sales or return on ad spend. Results depend on your market, offer, budget, pricing, product, platform changes and many factors outside our control.
6. Client responsibilities
- Provide content, logos, access and feedback on time. Delays on your side may move delivery dates.
- Make sure that anything you supply (text, images, music, products, claims) is yours to use and complies with the law and platform rules.
- Keep your account logins and payment methods secure.
7. Revisions and approvals
The number of revision rounds is stated in the proposal. Revisions mean changes to agreed work, not new directions or new features. Extra rounds are billed at the agreed rate. Delivered work is treated as accepted unless you report a problem within 7 days of delivery.
8. AI generated content
Some of our work, especially video, uses AI tools. We review outputs and follow the tools’ terms of use. AI generated material may be less protectable by copyright than human made work, and similar outputs may be produced for other people. We will not knowingly use your confidential material to train public models.
9. Ownership
After full payment, the client owns the final deliverables made specifically for them (for example the finished website design, videos and graphics). Until full payment, we keep ownership and may withhold files. We keep rights to our pre existing tools, code libraries, templates and know how, and to third party items (themes, plugins, stock assets, fonts) which remain under their own licences. We may show finished work in our portfolio unless you ask us not to in writing.
10. Third party tools
Projects may rely on third parties such as hosting, domain registrars, WordPress plugins, Shopify, Webflow, payment gateways and ad platforms. Their fees, availability and terms are outside our control.
11. Hosting, maintenance and support
Unless the proposal includes it, ongoing hosting, updates, backups, security monitoring and support are not part of a one time project. After launch we can provide them under a separate maintenance plan.
12. Confidentiality
Each side will keep the other’s non public business information confidential and use it only for the project, except where disclosure is legally required.
13. Cancellation and termination
Either side may end a project with written notice. The client pays for work completed and costs committed up to the date of termination. Ongoing monthly services can be cancelled with 30 days’ written notice unless the proposal says otherwise.
14. Limitation of liability
To the extent the law allows, we are not liable for indirect or consequential losses such as lost profit, lost data or lost business. Our total liability for any claim is limited to the fees you paid us for the service the claim relates to.
15. Governing law
These terms are governed by the laws of Bangladesh. We will first try to resolve any dispute through good faith discussion. If that fails, the courts of Dhaka have jurisdiction.
16. Changes
We may update these terms. Changes do not affect accepted proposals. The date above shows the latest version.
17. Contact
Questions? Email info@webnframe.com or call +880 1312 940391.